TY  - BOOK
AU  - Nyamuzuwe,Blessmore
ED  - Chinhoyi University of Technology.
TI  - The impact of service quality on customer satisfaction and customer retention in the Zimbabwean Banking Sector
PY  - 2012///
KW  - Service quality
KW  - Customer satisfaction
N1  - Dissertation (Msc.)--Chinhoyi University of Technology, 2012; Includes bibliographical references (p.56-73) and abstract
ER  -