Chuma, Tonderayi J. A study of the determinants of customer satisfaction in the mobile Telecommunications networks in Zimbabwe / by Tonderayi J. Chuma. - ed. - 2012. - xiv, 96 p. : ill. ; cm. Dissertation (Msc.)--Chinhoyi University of Technology, 2012. Includes bibliographical references and abstract. ISBN: $ Subjects--Topical Terms: Customer satisfaction.