TY - ADVS AU - Yip,George S. TI - Global account management: what it is and what it isn ́ t T2 - Global strategy PY - 2014/// CY - London PB - Henry Stewart Talks KW - Customer relations KW - Management KW - Globalization KW - Economic aspects KW - International business enterprises KW - Marketing KW - Key accounts KW - Strategic planning N1 - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Strategic account management -- Key account management -- Global account management -- Global marketing -- Global strategy ́ Organization -- Global customers -- Customer relationship management; Access restricted to subscribers UR - http://hstalks.com/lib.php?t=HST167.3474&c=250 UR - http://hstalks.com/lib.php?t=HST167&c=250 ER -