@book{5742,
	author = {Pan, Yue,},
	title = {The helpfulness of user-generated product reviews},
	publisher = {Henry Stewart Talks,},
	year = {2013.},
	series = {Planning and implementing a retail strategy},
	address = {London :},
	note = {Animated audio-visual presentation with synchronized narration.},
	url = {http://hstalks.com/lib.php?t=HST178.3568&c=250}
}