@book{5751,
	author = {Stipanowich, Thomas J.,},
	title = {Managing business conflict},
	publisher = {Henry Stewart Talks,},
	year = {2013.},
	series = {Negotiations and bargaining : how to get what you want when you interact with others},
	address = {London :},
	note = {Animated audio-visual presentation with synchronized narration.},
	url = {http://hstalks.com/lib.php?t=HST135.3593&c=250}
}