@book{5882,
	author = {McKnight, Sue.},
	title = {Customer value discovery},
	publisher = {Henry Stewart Talks,},
	year = {2012.},
	series = {Libraries in a digital age : fundamentals and latest thinking},
	address = {London :},
	note = {Animated audio-visual presentation with synchronized narration.},
	url = {http://hstalks.com/lib.php?t=HST152.3109&c=250}
}