McKnight, Sue. <br/><br/>
Customer value discovery  [electronic resource] / 
Sue McKnight. 
 - London :  Henry Stewart Talks,  2012. 
 - 1 online resource (1 streaming video file (38 min.) :  color, sound). 
 - Libraries in a digital age : fundamentals and latest thinking .
 - Henry Stewart talks.  Marketing & management collection.  Libraries in a digital age .
<br/><br/> Animated audio-visual presentation with synchronized narration.  Title from title frames. 
<br/><br/>Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence. 
<br/><br/> Access restricted to subscribers. 
<br/><br/><br/>Mode of access: World Wide Web. <br/>System requirements:  Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+.  Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site.  Required Desktop Browser plugins & viewers:  Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+. 
<br/><br/><label>Publisher. No.: </label>3109  Henry Stewart Talks 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Evidence-based library science.<br/>Libraries--Evaluation.<br/>Library users.