TY  - ADVS
AU  - McKnight,Sue
TI  - Customer value discovery
T2  - Libraries in a digital age : fundamentals and latest thinking
PY  - 2012///
CY  - London
PB  - Henry Stewart Talks
KW  - Customer relations
KW  - Management
KW  - Evidence-based library science
KW  - Libraries
KW  - Evaluation
KW  - Library users
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST152.3109&c=250
UR  - http://hstalks.com/lib.php?t=HST152&c=250
ER  -