TY  - ADVS
AU  - Grant,David B.
TI  - Managing customer service
T2  - Supply chain management : delivering more value at less cost
PY  - 2010///
CY  - London
PB  - Henry Stewart Talks
KW  - Business logistics
KW  - Customer services
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Concepts of customer service -- A satisfied customer: the common denominator between marketing and logistics -- Customer service measurement and metrics -- Eight criteria for a good customer service metric -- Logistics and marketing -- Logistics activities are services -- Logistics customer service and quality strategies -- A logistics service quality model; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST121.2675&c=250
UR  - http://hstalks.com/lib.php?t=HST121&c=250
ER  -