TY  - ADVS
AU  - Donovan,Jonathan
TI  - Employee engagement
T2  - Contact center management : how to succeed in today's dynamic environment
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Achievement motivation
KW  - Career development
KW  - Customer services
KW  - Management
KW  - Employee motivation
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: What is employee engagement? -- Does employee engagement matter? -- Pride, performance and propensity to stay -- How do you get employee engagement? -- Proteus -- Communication -- How do you know when you have got it?; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST68.2137&c=250
UR  - http://hstalks.com/lib.php?t=HST68&c=250
ER  -