TY  - ADVS
AU  - Street,Jonathan
TI  - Flexible working
T2  - Contact center management : how to succeed in today's dynamic environment
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
KW  - Customer services
KW  - Hours of labor
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: What do we mean by flexible working? -- Legislation -- Approaches to flexible working -- Home working -- Annualized hours -- Job sharing -- Shift ranging -- Matching approaches to business demands; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST68.2107&c=250
UR  - http://hstalks.com/lib.php?t=HST68&c=250
ER  -