TY  - ADVS
AU  - Wax,Jonathan
TI  - Speech technologies -- recognition and analytics
T2  - Contact center management : how to succeed in today's dynamic environment
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
KW  - Customer services
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Contact center challenges -- Speech: the options -- Current deployments -- Technology -- Applications -- Contact center analytics -- Elements of a sustainable solution -- Call driver analysis -- Customer success stories; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST68.2237&c=250
UR  - http://hstalks.com/lib.php?t=HST68&c=250
ER  -