02370ngm a2200409 a 4500 0000025071 20230921135135.0 m c cr|cna|||a|||| vz|czazum 080121s2008 enk|||||||||||s|||v|eng d 1786 Henry Stewart Talks HST1786_1_2 000868787 KCL Macleod, Sandra, (Chief Executive, Echo Research, UK) spk Corporate reputation and responsibility tracking, and disaster recovery [electronic resource] / Sandra Macleod, Nigel Middlemiss. London : Henry Stewart Talks, 2008. 1 online resource (1 streaming video file (40 min.) : color, sound). Improving the customer experience : satisfaction, perceived value and loyalty Animated audio-visual presentations with synchronized narration. Title from title frames. Contents: The importance of reputation -- Frameworks and tools for reputation tracking -- Evaluating reputation in the media, in CGM (Citizen-Generated Media) and among stakeholders -- Tracking and reporting on corporate responsibility -- Disaster recovery -- Creating an integrated and holistic perspective -- The way forward. Access restricted to subscribers. Mode of access: World Wide Web. System requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+. Consumer behavior. Consumer satisfaction. Consumers' preferences. Customer loyalty. Middlemiss, N. M. G. (Nigel M. G.), (Knowledge Director, Echo Research, UK) spk Henry Stewart talks. Marketing & management collection. Improving the customer experience http://hstalks.com/lib.php?t=HST50.1786&c=250 http://hstalks.com/lib.php?t=HST50&c=250 Series 141013 20230822095114.0 6169 6169 0 0 0 0 cutlib cutlib 2023-09-21 0 2023-09-21 00:00:00 2023-09-21 BK