TY  - ADVS
AU  - McClymont,Lynne
TI  - [Customer experience tracking]
T2  - Improving the customer experience : satisfaction, perceived value and loyalty
PY  - 2008///
CY  - London
PB  - Henry Stewart Talks
KW  - Consumer behavior
KW  - Consumer satisfaction
KW  - Consumers' preferences
KW  - Customer loyalty
N1  - Animated audio-visual presentations with synchronized narration; Title from title frames; Contents: The importance of measuring customer experiences -- How to measure customer experience -- Different approaches to measuring customer experience -- Dissemination of results -- Deployment of findings; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST50.1801&c=250
UR  - http://hstalks.com/lib.php?t=HST50&c=250
ER  -