@book{6232,
	author = {Garland, Ron, and Lees, Gavin.},
	title = {Switching banks},
	publisher = {Henry Stewart Talks,},
	year = {2008.},
	series = {Financial services marketing : the role and power of marketing in the financial environment},
	address = {London :},
	note = {Animated audio-visual presentations with synchronized narration.},
	url = {http://hstalks.com/lib.php?t=HST57.1754&c=250}
}