TY  - ADVS
AU  - Cheesman,Jo
TI  - From agent to expert
T2  - Contact center management : how to succeed in today's dynamic environment
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
KW  - Customer services
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Future of training -- Key challenges and changes -- E-learning and contact centers -- Case study: SingTel -- Case study: the Cooperative Bank -- Main barriers to e-learning -- Future of e-learning and multimedia learning; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST68.1904&c=250
UR  - http://hstalks.com/lib.php?t=HST68&c=250
ER  -