TY  - ADVS
AU  - Holman,David
TI  - The human side of contact centers: work design and human resource practices 
T2  - Contact center management : how to succeed in today's dynamic environment
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Employee wellbeing in contact centers -- The organizational costs of low wellbeing -- How work design and human resource practices affect wellbeing in contact centers -- The nature of work design in contact centers -- Designing stress out of contact centers; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST68.1932&c=250
UR  - http://hstalks.com/lib.php?t=HST68&c=250
ER  -