@book{6269,
	author = {Stone, Merlin},
	title = {Managing retail customer relationships},
	publisher = {Henry Stewart Talks,},
	year = {2009.},
	series = {Retail marketing : the marketing issues facing a fast-changing sector},
	address = {London :},
	note = {Animated audio-visual presentation with synchronized narration.},
	url = {http://hstalks.com/lib.php?t=HST75.2042&c=250}
}