Making multichannel change work realising the potential gain / [electronic resource] :
Rod Street.
- London : Henry Stewart Talks, 2008.
- 1 online resource (1 streaming video file (57 min.) : color, sound).
- Multichannel marketing : exploiting a business goldmine .
- Henry Stewart talks. Marketing & management collection. Multichannel marketing .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: How to organize for and implement changes in a multichannel strategy -- Building organization commitment for change -- Governance and management approach -- Metrics in the multichannel environment -- Aligning customers ́ channel use with the strategy.
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