TY  - ADVS
AU  - Crank,Amanda
TI  - SMS: customer leading or customer led?
T2  - Contact center management : how to succeed in today's dynamic environment
PY  - 2009///
CY  - London
PB  - Henry Stewart Talks
KW  - Call center agents
KW  - Call centers
KW  - Management
N1  - Animated audio-visual presentation with synchronized narration; Title from title frames; Contents: Customer service -- Customer communications increasing with mobility -- What is SMS and what is it capable of? -- SMS and its role in the customer contact strategy -- SMS integration -- Cost -- Where it fits -- Benefits -- Considerations -- In context; Access restricted to subscribers
UR  - http://hstalks.com/lib.php?t=HST68.2511&c=250
UR  - http://hstalks.com/lib.php?t=HST68&c=250
ER  -