@book{6380,
	author = {Campbell, Catriona,},
	title = {Customer experience and web design},
	publisher = {Henry Stewart Talks,},
	year = {2010.},
	series = {Digital marketing best practice : fundamentals of strategy and practice},
	address = {London :},
	note = {Animated audio-visual presentation with synchronized narration.},
	url = {http://hstalks.com/lib.php?t=HST97.2293&c=250}
}