TY - BOOK AU - Christensen,Clayton M. TI - The innovator's dilemma: the revolutionary book that will change the way you do business SN - 9780060521998 : AV - HD53 .C49 2011 PY - 1997/// CY - New York PB - Harper Business KW - Creative ability in business KW - Industrial management KW - Customer services KW - Success in business N1 - Includes index ER -