Kawadza, Clemence. <br/><br/>
Customer relationship management (CRM) customer experience management (CEM) and loyalty :  the case of mobile telecommunications in Zimbabwe / 
by Clemence Kawadza. 
 - ed. 
 -  2014. 
 - 116 p. :  ill. ;    cm. 
<br/><br/>Dissertation (Msc.)--Chinhoyi University of Technology, 2014. 
<br/><br/>Includes bibliographical references (p.100-107) and abstract. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Telecommunications.