TY  - BOOK
AU  - Kawadza,Clemence
ED  - Chinhoyi University of Technology.
TI  - Customer relationship management (CRM) customer experience management (CEM) and loyalty: the case of mobile telecommunications in Zimbabwe 
PY  - 2014///
KW  - Customer relations
KW  - Telecommunications
N1  - Dissertation (Msc.)--Chinhoyi University of Technology, 2014; Includes bibliographical references (p.100-107) and abstract
ER  -