Fielding, Michael. <br/><br/>
Effective business communications in organisations :  Preparing messages that communicate / 
Michael Fielding, franzel Du Plooy-Cilliers. 
 - 4th ed. 
 - Cape Town :  Juta and Company ltd,  2014. 
 - xii, 420p :  ill ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> HAPTER 1: Introduction to Business Communication In Organisations  CHAPTER 2: The Communication Process  CHAPTER 3: Interpersonal Communication  CHAPTER 4: Small Group Communication  CHAPTER 5: Communication in Organisations  CHAPTER 6: Intercultural Communication  CHAPTER 7: The Interview  CHAPTER 8: Formal Meetings  CHAPTER 9: Grammar, Style and Tone in the Organisational  CHAPTER 10: Writing Summaries and Essays  CHAPTER 11: How to Approach a Case Study  CHAPTER 12: Referencing  CHAPTER 13: The Elements of Readability  CHAPTER 14: Planning, Organising and Constructing Messages for Organisations  CHAPTER 15: Corporate Image and Corporate Identity  CHAPTER 16: Good Customer Relations and Telephone Etiquette  CHAPTER 17: Mass Communication in the Organisational  CHAPTER 18: Business Proposals, Business Plans and Academic Proposals  CHAPTER 19: Reports  CHAPTER 20: Instructional Graphics  CHAPTER 21: Oral Messages. 
<br/><br/><label>ISBN: </label>9780702197826  US$60-87 
<br/><br/><label>LCCN: </label>79022225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence.<br/>Communication in management.
<br/><br/><label>LC Class. No.: </label>HF5721  / .M85 1980