01680cam a2200217 i 4500001001100000005001700011008003900028010001300067020002800080050002200108100002300130245014200153250001200295260004600307300003100353504005100384520093200435650003101367650003301398700003101431000002966920230921135232.0910609s1980    nyum     b   a00110 eng  a79022225  a9780702197826cUS$60-8700aHF5721b.M85 19801 aFielding, Michael.10aEffective business communications in organisations :bPreparing messages that communicate /cMichael Fielding, franzel Du Plooy-Cilliers.  a4th ed.  aCape Town :bJuta and Company ltd,c2014.  axii, 420p :bill ;c24 cm.  aIncludes bibliographical references and index.  aHAPTER 1: Introduction to Business Communication In Organisations  CHAPTER 2: The Communication Process  CHAPTER 3: Interpersonal Communication  CHAPTER 4: Small Group Communication  CHAPTER 5: Communication in Organisations  CHAPTER 6: Intercultural Communication  CHAPTER 7: The Interview  CHAPTER 8: Formal Meetings  CHAPTER 9: Grammar, Style and Tone in the Organisational  CHAPTER 10: Writing Summaries and Essays  CHAPTER 11: How to Approach a Case Study  CHAPTER 12: Referencing  CHAPTER 13: The Elements of Readability  CHAPTER 14: Planning, Organising and Constructing Messages for Organisations  CHAPTER 15: Corporate Image and Corporate Identity  CHAPTER 16: Good Customer Relations and Telephone Etiquette  CHAPTER 17: Mass Communication in the Organisational  CHAPTER 18: Business Proposals, Business Plans and Academic Proposals  CHAPTER 19: Reports  CHAPTER 20: Instructional Graphics  CHAPTER 21: Oral Messages. 0aCommercial correspondence. 0aCommunication in management.10aFranzel Du Plooy-Cilliers.