TY - BOOK AU - Phillips,Jack J. TI - Return on investment in training and performance improvement programs SN - 9780750676014 : AV - HF5549.5.T7 P434 2003 PY - 2003/// CY - Amsterdam PB - Butterworth-Heinemann KW - Employees KW - Rate of return KW - Handbooks and manuals N1 - Includes bibliographical references and index ER -