Summers, Donna C. S. <br/><br/>
Quality management :  creating and sustaining organizational effectiveness / 
by Donna C.S. Summers. 
 - 2nd ed. 
 - Upper Saddle River, N.J. :  Pearson/Prentice Hall,  c2009. 
 - xiv, 574 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 555-564) and index. 
<br/><br/><label>ISBN: </label>9789332551855 
<br/><br/><label>LCCN: </label>2008001026 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Organizational effectiveness.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .S85 2009