00719cam a2200205 a 4500001001100000005001700011008004100028010001500069020001800084050002300102100002500125245010500150250001200255260006300267300003400330504006400364650003000428650002100458650003400479000003072320230921135257.0080109s2009    njum     b   a001 0 eng    a2008001026  a978933255185500aHD62.15b.S85 20091 aSummers, Donna C. S.10aQuality management :bcreating and sustaining organizational effectiveness /cby Donna C.S. Summers.  a2nd ed.  aUpper Saddle River, N.J. :bPearson/Prentice Hall,cc2009.  axiv, 574 p. :bill. ;c24 cm.  aIncludes bibliographical references (p. 555-564) and index. 0aTotal quality management. 0aQuality control. 0aOrganizational effectiveness.