00910cam a2200277 a 4500 0000030723 20230921135257.0 080109s2009 njum b a001 0 eng 2008001026 176890077 9789332551855 HD62.15 .S85 2009 Summers, Donna C. S. Quality management : creating and sustaining organizational effectiveness / by Donna C.S. Summers. 2nd ed. Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. xiv, 574 p. : ill. ; 24 cm. Includes bibliographical references (p. 555-564) and index. Total quality management. Quality control. Organizational effectiveness. 180718 N 20230822095114.0 7591 7591 0 0 0 0 cutlib cutlib 2023-09-21 4 16 HD 62.15 SUM BK0047147 2024-08-01 00:00:00 2024-05-11 c.043258 2023-09-21 BK