TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management: creating and sustaining organizational effectiveness 
SN  - 9789332551855
AV  - HD62.15 .S85 2009
PY  - 2009///
CY  - Upper Saddle River, N.J.
PB  - Pearson/Prentice Hall
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. 555-564) and index
ER  -