Goetsch, David L. <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services. / 
by David L. Goetsch and Stanley B. Davis. 
 - 5th. 
 - New Jersey :  Pearson Prenticel-Hall,  2006. 
 - xviii, 814p. :  ill. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0131971344 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.