TY  - BOOK
AU  - Kuniavsky,Mike
AU  - Goodman,Elizabeth
AU  - Moed,Andrea
TI  - Observing the user experience: a practitioner's guide to user research 
SN  - 9780123848697 (pbk.) :
AV  - TA166 .K86 2012
U1  - 004.2/1 23
PY  - 2012///
CY  - Amsterdam
PB  - Boston
KW  - User-centered system design
KW  - Observation (Scientific method)
N1  - Includes bibliographical references (p. 571-576) and index
ER  -