Munyanduri T.P.,  author. <br/><br/>
A critacal analysis of the factors that influence quality of service provision at ZESA / 
by T.P. Munyanduri. 
 - ed. 
 - Chinhoyi :  Chinhoyi University of Technology,  2011. 
 - 94  pages :  color illustration ;  cm. 
<br/><br/>Dissertation (Msc)--Chinhoyi University of Technology, 2011. 
<br/><br/>Includes bibliographical references (p.86-91) and abstract. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality service.