TY - BOOK AU - Kulube,Elisha ED - Chinhoyi University of Technology. TI - Improving innovative systems to enhance customer satisfaction in the regulation processes of medicines in Zimbabwe: the case of Medicines Control Authority of Zimbabwe PY - 2014/// CY - Chinhoyi PB - Chinhoyi University of Technology, KW - Customer satisfaction KW - Medicines Control Authority of Zimbabwe N1 - Dissertation (Msc.)--Chinhoyi University of Technology, 2014; Includes bibliographical references (p.120-123) and abstract ER -