Understanding and managing customers / 
edited by Isobel Doole, Peter Lancaster, Robin Lowe. 
 - Upper Saddle River, NJ :  Financial Times Prentice Hall,  2005. 
 - xxi, 340 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0273685627 :  (alk. paper) 
<br/><br/><label>LCCN: </label>2004056329 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .U46 2005