Masiiwa, Anderson.,  author. <br/><br/>
An investigation into the strategic implementation of customer relationship management in the telecommunications sector in Zimbabwe :  a case study of Net-One (PVT)(2002 to2008) / 
by Anderson Masiiwa. 
 - Chinhoyi :  Chinhoyi University of Technology,  2008. 
 - 78 pages ;  cm. 
<br/><br/>Dissertation (Msc.)--Chinhoyi University of Technology, 2008. 
<br/><br/>Include bibliographical references (p.60-64) and abstract. 
<br/><br/><label>ISBN: </label> $ 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer relations.