00925cam a22002052  4500001001100000005001700011008004100028020000600069040004500075100003300120245020600153260005800359264005800417300002000475502006600495504006300561650002400624650003200648710003900680000001905320230921135422.0100212s2008    xx            000 0 eng d  c$  aYour Holding SymbolcYour Holding Symbol1 aMasiiwa, Anderson.,cauthor.13aAn investigation into the strategic implementation of customer relationship management in the telecommunications sector in Zimbabwe :ba case study of Net-One (PVT)(2002 to2008) /cby Anderson Masiiwa.  aChinhoyi :bChinhoyi University of Technology,c2008.  aChinhoyi :bChinhoyi University of Technology,c2008.  a78 pages ;ccm.  aDissertation (Msc.)--Chinhoyi University of Technology, 2008.  aInclude bibliographical references (p.60-64) and abstract. 0aCustomer relations. 7aCustomer relations.2sears.2 aChinhoyi University of Technology.