@book{8854,
	author = {Gowa, Simbarashe Wilbert., and Chinhoyi University of Technology.},
	title = {Customer relationship management and retention in the Zimbabwean Banking sector after the adoption of multicurrency system /},
	publisher = {Chinhoyi University of Technology,},
	year = {2014.},
	address = {Chinhoyi :},
	edition = {  ed.}
}