Chinhoyi University of Technology Library Search for 'su:"Customer relations"'

Customer relationship management : concepts and technologies /

By Buttle, Francis..
Amsterdam ; | London : Butterworth-Heinemann, 2009 .
xix, 500 p. : , Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004. 25 cm..
9781856175227 (pbk.) | 1856175227 (pbk.)

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Customer service /

By Humphrey, Doris..
Mason, OH : South-Western Cengage Learning, 2011 .
x, 182 p. : , Includes index. 28 cm..
9780538494229 : | 0538494220

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Customer care excellence : how to create an effective customer focus /

By Cook, Sarah,.
London : Kogan Page, 2011 .
viii, 278 p. : 24 cm..
9780749457051

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Global account management what it is and what it isn ́ t /

By Yip, George S..
London : Henry Stewart Talks, 2014 .
1 online resource (1 streaming video file (39 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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The helpfulness of user-generated product reviews a retailer ́ s perspective /

By Pan, Yue,.
London : Henry Stewart Talks, 2013 .
1 online resource (1 streaming video file (29 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Customer value discovery

By McKnight, Sue..
London : Henry Stewart Talks, 2012 .
1 online resource (1 streaming video file (38 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Developing a customer driven supply chain strategy

By Godsell, Janet,.
London : Henry Stewart Talks, 2011 .
1 online resource (1 streaming video file (52 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Understanding the link with Customer Relationship Management (CRM)

By Balaraman, Pravin..
London : Henry Stewart Talks, 2010 .
1 online resource (1 streaming video file (41 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Challenge of value building customer value through understanding /

By Macdivitt, Harry..
London : Henry Stewart Talks, 2010 .
1 online resource (1 streaming video file (46 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Value based pricing on customer value

By Wilkinson, Mike,.
London : Henry Stewart Talks, 2010 .
1 online resource (1 streaming video file (43 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Data mining for customer relationship management

By Berry, Michael J. A..
London : Henry Stewart Talks, 2008 .
1 online resource (1 streaming video file (61 min.) : , Animated audio-visual presentations with synchronized narration. | Title from title frames.

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Managing retail customer relationships

By Stone, Merlin.
London : Henry Stewart Talks, 2009 .
1 online resource (1 streaming video file (45 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Laying the foundations for multi-channel marketing through CRM strategy

By Payne, Adrian..
London : Henry Stewart Talks, 2008 .
1 online resource (1 streaming video file (45 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Understanding the retail customer

By Banks, Jonathan,.
London : Henry Stewart Talks, 2009 .
1 online resource (1 streaming video file (28 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Strategic customer management sales is a strategic issue /

By Piercy, Nigel..
London : Henry Stewart Talks, 2010 .
1 online resource (1 streaming video file (41 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Does the consumer trust you?

By McMahon-Beattie, Una..
London : Henry Stewart Talks, 2009 .
1 online resource (1 streaming video file (42 min.) : , Animated audio-visual presentation with synchronized narration. | Title from title frames.

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Customer relationship management (CRM) customer experience management (CEM) and loyalty : the case of mobile telecommunications in Zimbabwe /

By Kawadza, Clemence..
2014 .
116 p. : cm..

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Relationship selling /

By Johnston, Mark W..
Boston : McGraw-Hill/Irwin, 2010 .
xxvii, 452 p. : 26 cm..
9780070172470 : | 0073404837 (alk. paper)

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Winning a billion consumers : a disruptive approach for success in India /

By Joshi, Atul,.
London : SAGE, 2016 .
xv, 261 pages : , Includes index. 22 cm..
9789351508892 (hardcover : alk. paper) | 9789351505570 (pbk. : alk. paper) :

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Advanced database marketing : innovative methodologies and applications for managing customer relationships /

Burlington, VT : Gower, 2013 .
xx, 324 pages : 26 cm..
9781409444619 (hardback : alk. paper) | 9781409444626 (ebook)

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An investigation into the strategic implementation of customer relationship management in the telecommunications sector in Zimbabwe : a case study of Net-One (PVT)(2002 to2008) /

By Masiiwa, Anderson.,.
Chinhoyi : Chinhoyi University of Technology, 2008 .
78 pages ; cm..

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Customer relationship management and retention in the Zimbabwean Banking sector after the adoption of multicurrency system /

By Gowa, Simbarashe Wilbert.,.
Chinhoyi : Chinhoyi University of Technology, 2014 .
xi, 75 pages : cm..

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Make winning a habit /

By Page, Rick,.
New York : McGraw-Hill, 2006 .
xx, 268 p. : 24 cm..
0071465022 (alk. paper)

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