000			00899nam a22002532 4500
001			0000028983
005			20230921135949.0
008			160329s xx 000 0 eng d
020			_c$
040			_aYour Holding Symbol _cYour Holding Symbol
100	1		_aMumiriki, Darlington.
245	1	4	_aThe effect of service quality on customer satisfaction : _ba study of Zimbabwe's fixed-line telecommunications / _cDarlington Mumiriki.
250			_a ed.
260			_c2013.
300			_ax, 100 p. : _bill. ; _c cm.
502			_aDissertation (Msc.)--Chinhoyi University of Technology, 2013.
504			_aInclude bibliographical references (p.91-95) and abstract.
650		0	_aCustomer satisfaction.
650		0	_aTelecommunications.
710	2		_aChinhoyi University of Technology.
908			_a160329
989			_a20230822095114.0
999			_c13923 _d13923