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| 001 | 0000001231 | ||
| 005 | 20230921134526.0 | ||
| 008 | 150417s2000 000 0 eng d | ||
| 020 | _a0471720348 | ||
| 100 | 1 | _aGronroos, Christian. | |
| 245 | 1 | 0 |
_aService management and marketing : _bA customer relationship management approach. |
| 250 | _a2nd. | ||
| 260 |
_aChichester : _bJohn Wiley and sons, _c2000. |
||
| 300 |
_ax, 394p. : _bill. |
||
| 500 | _aIncludes Index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aService industries _xMarketing. _2sears |
|
| 650 | 7 |
_aCustomer services. _2sears |
|
| 908 | _aReserve | ||
| 989 | _a20230822095114.0 | ||
| 999 |
_c301 _d301 |
||