| 000 | 01304cam a22003974a 4500 | ||
|---|---|---|---|
| 001 | 0000019205 | ||
| 005 | 20230921134858.0 | ||
| 008 | 051019e200700 njum a001 0 eng | ||
| 010 | _a2005030573 | ||
| 020 | _a0131989375 (alk. paper) | ||
| 020 | _a9780131989375 (alk. paper) | ||
| 035 | _a(OCoLC)62127931 | ||
| 035 | _a.b66577998 | ||
| 040 |
_aDLC _cDLC _dYDX _dBAKER _dBTCTA _dYDXCP _dIG# _dOSU _dUtOrBLW |
||
| 042 | _ac=Program for Cooperative Cataloging | ||
| 049 | _aOSUU | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.H2897 2007 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aHarris, Elaine K. | |
| 245 | 1 | 0 |
_aCustomer service : _ba practical approach / _cElaine K. Harris. |
| 250 | _a4th ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _cc2007. |
||
| 300 |
_axvii, 169 p. : _bill. ; _c26 cm. |
||
| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aCustomer services. _2sears |
|
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/ecip062/2005030573.html |
| 908 | _a100309 | ||
| 910 | _aMARS | ||
| 910 |
_amkx _aMARS |
||
| 913 | _aN | ||
| 989 | _a20230822095114.0 | ||
| 999 |
_c3813 _d3813 |
||