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| 005 | 20230921134914.0 | ||
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| 016 | 7 |
_a015381489 _2Uk |
|
| 020 | _a9780071277501 (pbk.) | ||
| 035 | _a(OCoLC)181072636 | ||
| 035 | _a.b68436518 | ||
| 049 | _aOSUU | ||
| 050 | 0 | 0 |
_aHF5415.5 _bLUC |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2009. |
||
| 300 |
_axx, 294 p. : _bill. (some col.) ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references (p. 288) and index. | ||
| 520 | 1 | _a"Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers."--BOOK JACKET. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aCustomer services. _2sears. |
|
| 908 | _a100923 | ||
| 910 | _aMARS | ||
| 910 |
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| 989 | _a20230822095114.0 | ||
| 999 |
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