| 000 | 01501cam a2200361 a 4500 | ||
|---|---|---|---|
| 001 | 0000022503 | ||
| 005 | 20230921135026.0 | ||
| 008 | 080122s2008 enka b 001 0 eng | ||
| 010 | _a 2008002916 | ||
| 020 |
_a9781405847322 (pbk. : alk. paper) : _cUS$38.44 |
||
| 020 | _a1405847328 (pbk. : alk. paper) | ||
| 035 | _a15148866 | ||
| 035 |
_a(OCoLC)191090463 _z(OCoLC)216941208 |
||
| 035 | _a(OCoLC)ocn191090463 | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.J647 2008 |
| 082 | 0 | 0 |
_a658 _222 |
| 100 | 1 |
_aJohnston, Robert, _d1953- |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow, Essex, England : _bFinancial Times/Prentice Hall, _c2008. |
||
| 300 |
_axvi, 533 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 7 |
_aService industries _xManagement. _2sears |
|
| 700 | 1 |
_aClark, Graham, _d1949- |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip089/2008002916.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 908 | _a121121 | ||
| 925 | 0 |
_aacquire _b1 shelf copies _xpolicy default |
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| 955 |
_ese01 2008-01-22 to Dewey _fxj04 2008-12-15 Z-CipVer _exj04 2008-12-15 to BCCD telework |
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| 989 | _a20230822095114.0 | ||
| 999 |
_c4994 _d4994 |
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