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_aHF5415.5 _b.H424 2006 |
| 100 | 1 | _aHeppell, Michael. | |
| 245 | 1 | 0 |
_aFive star service, one star budget : _bhow to create magic moments for your customers that get you noticed, remembered and referred / _cMichael Heppell. |
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_aHarlow : _bPearson/Prentice Hall Business, _c2006. |
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_aix, 128 p. : _bill. ; _c24 cm. |
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_aCustomer services _xManagement. |
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| 650 | 0 | _aConsumer satisfaction. | |
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_aCustomer services _xManagement. _2sears |
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