| 000 | 00918nam a22002532 4500 | ||
|---|---|---|---|
| 001 | 0000023443 | ||
| 005 | 20230921135046.0 | ||
| 008 | 130619s2010 xx 000 0 eng d | ||
| 020 | _c$ | ||
| 040 |
_aYour Holding Symbol _cYour Holding Symbol |
||
| 100 | 1 | _aMunatsi, Blessing. | |
| 245 | 1 | 0 |
_aApplication of SERVQUAL as a strategic quality management tool in the Zimbabwean Hospitality Industry : _ba case of Holiday Inn Harare / _cBlessing Munatsi. |
| 250 | _aed. | ||
| 260 | _c2010. | ||
| 300 |
_ax, 81 p. : _bill. ; _ccm. |
||
| 502 | _aDissertation (Msc)--Chinhoyi University of Technology, 2010. | ||
| 504 | _aIncludes bibliographical references (p.72-76) and abstract. | ||
| 650 | 0 | _aServqual. | |
| 650 | 0 | _aStrategic planning. | |
| 650 | 7 |
_aStrategic planning. _2sears |
|
| 908 | _a130619 | ||
| 989 | _a20230822095114.0 | ||
| 999 |
_c5330 _d5330 |
||