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007			vz|czazum
008			120416s2012 enk|||||||||||s|||v|eng d
028	5	0	_a3109 _bHenry Stewart Talks
035			_a(HSTalks)HST3109_1_2
100	1		_aMcKnight, Sue. _4spk
245	1	0	_aCustomer value discovery _h[electronic resource] / _cSue McKnight.
260			_aLondon : _bHenry Stewart Talks, _c2012.
300			_a1 online resource (1 streaming video file (38 min.) : _bcolor, sound).
490	1		_aLibraries in a digital age : fundamentals and latest thinking
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
650	0	0	_aCustomer relations _xManagement.
650	0	0	_aEvidence-based library science.
650	0	0	_aLibraries _xEvaluation.
650	0	0	_aLibrary users.
830		0	_aHenry Stewart talks. _pMarketing & management collection. _pLibraries in a digital age
856	4	0	_uhttp://hstalks.com/lib.php?t=HST152.3109&c=250
856	4	2	_uhttp://hstalks.com/lib.php?t=HST152&c=250 _3Series
908			_a141013
989			_a20230822095114.0
999			_c5882 _d5882