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008			110112s2010 enk|||||||||||s|||v|eng d
028	5	0	_a2675 _bHenry Stewart Talks
035			_a(HSTalks)HST2675
100	1		_aGrant, David B. _q(David Bruce), _u(Professor of Logistics in the Logistics Research Centre at Heriot-Watt University, Edinburgh, UK) _4spk
245	1	0	_aManaging customer service _h[electronic resource] / _cDavid Grant.
260			_aLondon : _bHenry Stewart Talks, _c2010.
300			_a1 online resource (1 streaming video file (25 min.) : _bcolor, sound).
490	1		_aSupply chain management : delivering more value at less cost
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: Concepts of customer service -- A satisfied customer: the common denominator between marketing and logistics -- Customer service measurement and metrics -- Eight criteria for a good customer service metric -- Logistics and marketing -- Logistics activities are services -- Logistics customer service and quality strategies -- A logistics service quality model.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
538			_aSystem requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+.
650	0	0	_aBusiness logistics.
650	0	0	_aCustomer services.
830		0	_aHenry Stewart talks. _pMarketing & management collection. _pSupply chain management
856	4	0	_uhttp://hstalks.com/lib.php?t=HST121.2675&c=250
856	4	2	_uhttp://hstalks.com/lib.php?t=HST121&c=250 _3Series
908			_a141013
989			_a20230822095114.0
999			_c6031 _d6031