| 000 | 02370ngm a2200409 a 4500 | ||
|---|---|---|---|
| 001 | 0000025071 | ||
| 005 | 20230921135135.0 | ||
| 006 | m c | ||
| 007 | cr|cna|||a|||| | ||
| 007 | vz|czazum | ||
| 008 | 080121s2008 enk|||||||||||s|||v|eng d | ||
| 028 | 5 | 0 |
_a1786 _bHenry Stewart Talks |
| 035 | _aHST1786_1_2 | ||
| 035 | _a000868787 | ||
| 040 | _aKCL | ||
| 100 | 1 |
_aMacleod, Sandra, _u(Chief Executive, Echo Research, UK) _4spk |
|
| 245 | 1 | 0 |
_aCorporate reputation and responsibility tracking, and disaster recovery _h[electronic resource] / _cSandra Macleod, Nigel Middlemiss. |
| 260 |
_aLondon : _bHenry Stewart Talks, _c2008. |
||
| 300 |
_a1 online resource (1 streaming video file (40 min.) : _bcolor, sound). |
||
| 490 | 1 | _aImproving the customer experience : satisfaction, perceived value and loyalty | |
| 500 | _aAnimated audio-visual presentations with synchronized narration. | ||
| 500 | _aTitle from title frames. | ||
| 505 | 0 | _aContents: The importance of reputation -- Frameworks and tools for reputation tracking -- Evaluating reputation in the media, in CGM (Citizen-Generated Media) and among stakeholders -- Tracking and reporting on corporate responsibility -- Disaster recovery -- Creating an integrated and holistic perspective -- The way forward. | |
| 506 | _aAccess restricted to subscribers. | ||
| 538 | _aMode of access: World Wide Web. | ||
| 538 | _aSystem requirements: Browser compatibility: updated Mozilla Firefox, Google Chrome, Safari or Internet Explorer 8+. Browser settings: enable JavaScript, enable cookies from the Henry Stewart Talks site. Required Desktop Browser plugins & viewers: Updated Adobe Flash Player & Adobe Acrobat Reader. Mobile device & operating system versions: Android v2.1+, iPhone 4+ (iOS v5.x+), iPad 2+ (iOS v5.x+), BlackBerry OS v7.0+, Windows Phone v6.5.1+. | ||
| 650 | 0 | _aConsumer behavior. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aConsumers' preferences. | |
| 650 | 0 | _aCustomer loyalty. | |
| 700 | 1 |
_aMiddlemiss, N. M. G. _q(Nigel M. G.), _u(Knowledge Director, Echo Research, UK) _4spk |
|
| 830 | 0 |
_aHenry Stewart talks. _pMarketing & management collection. _pImproving the customer experience |
|
| 856 | 4 | 0 | _uhttp://hstalks.com/lib.php?t=HST50.1786&c=250 |
| 856 | 4 | 2 |
_uhttp://hstalks.com/lib.php?t=HST50&c=250 _3Series |
| 908 | _a141013 | ||
| 989 | _a20230822095114.0 | ||
| 999 |
_c6169 _d6169 |
||